เอไอเอส คอลล์เซ็นเตอร์ 1185 สั่งได้ดังใจ มั่นใจด้วยเสียงคุณ

AIS CALL CENTER 1185 ORDER AS DEMAND WITH YOUR VOICE

May 20, 2009: AIS unveils high-end innovation to customers for the first time in Thailand, introducing the new channel for you to order service on demand (Voice Command) with 1185: Order with Voice, first and only service from AIS Call Center.

Mrs. Vilasinee  Puddhiikarant, EVP Customer and Service Management of Advanced Info Service Plc. or AIS, disclosed “We believe that the key factor of mobile phone business is service excellence serving as the main mechanism in retaining long-term and trusted customers. As a result, we have continually dedicated to laying fundamental of service works while employing latest technologies as the tool and develop human resource capabilities in knowing, understanding and putting best effort into service.”

“Due to ceaseless follow up of demand in order to design services and relevant service channels to deliver impressive service experience to our customers, AIS Call Center has applied technologies to customize a variety of services accurate and convenient to diverse customer demands. Lately, AIS becomes Thailand’s first Operator to adopt the intelligent technology Speech Recognition to perfectly match with service know how of AIS.  The result is the service “AIS Call Center 1185, Order with Voice”

Mr. Surawat  Shinawatra, Managing Director of Advanced Contact Center Co., Ltd., said “The Key of this service is to compile as much Key Words as possible so that the system will accurately perform according to voice order of customers.  As AIS studies and understands in-depth customer behavior, we can superbly design this service with the intelligent technology.  The concept of “AIS Call Center 1185, Order with Voice” is that customers can order service by themselves featuring interactive response with the system through Virtual Staff named “Nam-Fon.”  In the initial stage, customers can use services available in 3 categories including Promotion switch for voice and data package, Calling Melody downloading and Receive information on all AIS privileges.  Customers can be confident with the service just like the AIS Call Center 1175 because there is SMS to confirm the changed packages or Contents purchase.”

“We believe that AIS Call Center 1185, Order with Voice will be another channel favoring the group of new generation customers that love technologies, prefer Self Service, control their own lives, look for convenient, precise and worry-free End to End service.  Besides this service is the solid fundamental of CRM to be continually enhanced in the long run.”  Vilasinee concluded.

AIS customers can dial 1185 to experience the hi-tech service provided by Nong Nam Fon from today for 1 Baht per time.  

About AIS Call Center

– AIS Call Center has 2,000 staff at present.

– The Roadmap of technology development and service channel customization of AIS Call Center consists of

2007                Launched the service SMS 1175, Personal Assistance, SMS2Call Center and Web Chat

2008                Launched the service Call Center with local dialect, foreign languages, hand language, Web Camera and CJ (Call Center Jockey)

2009                Launch the service *888, the entertainment direct line to and 1185 Order with Voice

– Today the service AIS Call Center is categorized by customer Segments including 1175 for general customers, 1148 for Serenade customers, 1149 for Corporate customers and *888 for entertainment fans

– The initial investment for AIS Call Center 1185, Order with Voice amount to 1.2 million dollar.

– The Service 1185 in the start-up stage can accommodate with the capacity around 48,000 calls per day and can be expanded in line with increasing demands.